DIR-CPO-5351
DIR-CPO-5351IQBG State of Texas DIR
01
The Contract
Through this contract, any Texas state agency, unit of local government, or institution of higher education can acquire, through the IQ Business Group (IQBG), Enterprise Content Management (ECM) and Enterprise Information Management (EIM) related Software as a Service (SaaS) and client-hosted products such as Active Navigation, DocFusion, OpenText, and Preservica at a significant discount for Texas DIR customers. Professional Services such as installation, configuration, design, implementation, support, and maintenance are available with individual statements of work. This contracting vehicle can also procure services such as high-level assessments, requirements analysis, and solution design regardless of the ECM or EIM platform. Information regarding the IQBG DIR Contract is located on DIR-CPO-5351 Website.
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Cooperative Contracts Program
This contract is part of the Cooperative Contracts Program created by Texas Department of Information Resources (DIR). The Cooperative Contracts Program creates contract vehicles that satisfy statewide procurement requirements for software products, including Software as a Service (SaaS), and the associated services associated with implementing solutions built using the products. The Program combines the buying power of authorized customers to obtain volume-discounted pricing, to shorten the time required, and to make it easier for them to acquire the technology products and services that they need to improve productivity, increase efficiencies, raise levels of service to constituents, and improve regulatory compliance.
Under the Cooperative Contracts Program, customers place orders with and issue payments directly to the vendors participating in the Co-op Contracts Program.
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How to Order and/or Request a Consultation
Customers contact CHRIS LEGNON for products and/or services and pricing information, negotiate their own service level agreements and additional terms and conditions, if any, and send their purchase orders (with the DIR contract number) to Chris Legnon and payments directly to IQBG.
CHRIS LEGNON is the IQBG Regional Director for Texas and is responsible for guiding all business relative to this contract. Chris is available to assist DIR Customers in determining which ECM or EIM products and services best match their specific requirements; and, to help with the creation of Purchase Orders and Statements of Work as relevant to their needs.
Contact Chris Today
Chris Legnon, PMP, ITIL
VP of Client Engagement
[email protected]
+1 (512) 423-4481
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TX-RAMP Certified Cloud Products
How to OrderRequest a Consultation
Customers contact CHRIS LEGNON for products and/or services and pricing information, negotiate their own service level agreements and additional terms and conditions
Services
01
Assessments
IQBG realizes that software alone cannot make an information management program successful. You are only as good as your people, process, and technology. Our Program Maturity Assessment (PMA) helps organizations benchmark current program maturity while providing a roadmap to meet future state requirements. By rapidly assessing current operations through proactive engagement, our team can develop business requirements and project return on investment (ROI), develop a technology roadmap, and recommend a multi-year implementation sequence. Our Program Maturity Assessment (PMA) is available for Records Management (RM), Information Governance (IG), and Content Services (CS).
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Policy & Schedule Development
IQBG knows that information management policy and effective records schedules are the heart of any program. Our approach to policy and schedule development is different than most consulting firms in two significant ways. First, we leverage our senior staff, whose primary focus is Records Management. With numerous ECRM engagements under their belts, rest assured that experience and confidence are baked into each policy and records schedule we help you develop.
Secondly, IQBG promotes knowledge transfer by collaborating with our clients as much as possible throughout the process. Our methodology includes focused use case discussions, technology demonstrations, and training sessions. Our clients are well equipped to support their records management program, driven by effective policy and records schedules.
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Information Governance
Information is one of your most valuable assets. Content creation has become simplified, and it is too easy to neglect the volumes of content and records supporting your business. Without effective governance, things can go south really quickly. IQBG leverages several Information Governance maturity models to benchmark your Information Governance program, providing recommendations that bridge the gaps between people, policy, process, and technology to implement lasting information governance.
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Enterprise Content Management
Enterprise Content Management (ECM) strategies capture, manage, store, preserve, and deliver content and documents related to organizational processes.
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ECM is working properly when it is effectively “invisible” to users. ECM is a collection of infrastructure components that fit into a multi-layered model and include all document-related technologies (DRT) for handling, delivering, and managing structured data and unstructured information. The five ECM components and technologies were first defined by AIIM as: capture, manage, store, preserve, and deliver.
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IQBG provides professional services for
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Document Management (DM)
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Collaboration
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Web content management
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Records management
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Workflow and business process management (BPM)
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Email Management
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Data Migrations
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FOIA & eDiscovery
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Conversion and Digitization
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Support & Maintenance
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Products
01
Active Navigation
Helps its customers reduce unstructured data risk, make better data management decisions, and comply with privacy regulations with solutions like ActiveNav Cloud, ActiveNav Compliance, and ActiveNav Governance.
02
OpenText
Suite of end-to-end enterprise content management solutions, from capture to full lifecycle management to archiving. OpenText integrates with systems that produce and consume information, extending content management deeper into the organization.
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Preservica
Changing the way organizations protect and future-proof critical long-term digital information, Preservica archiving has been designed to tackle the unique challenges of ensuring digital information remains accessible and trustworthy over decades.
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Collabware
Helps enterprises and governments achieve legislative and regulatory information management compliance by providing intelligent archiving, discovery, and records management solutions.
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Exterro
Complete solution for managing data across litigation, compliance, and privacy obligations with solutions like e-Discovery, Privacy, Digital Forensics, and more.
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Feith
From creation to capture to deletion, the Feith platform manages the complete information lifecycle for your records, documents, legacy data, cases, and tasks. Solutions include ECM, Case Management, Rapid Form Creation, and Document Capture.
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M-Files
Replaces the old, inefficient folder structure ECM solutions with a metadata-based system that offers a smarter, more intuitive way to manage information.
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RecordPoint
Intelligent information management helps government agencies reduce risk, achieve greater operational efficiency, and drive collaboration and innovation with solutions like Records 365, Data Privacy, and Data Inventory.
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Voluntary Product Accessibility Templates (VPAT)
Warranty & Returns
01
Active Navigation
Software Performance – Active Navigation warrants that the Software will perform in substantial accordance with its accompanying technical documentation for a period of 90 days from the date of the order. This warranty will not apply to any problems caused by software not licensed to Customer by Active Navigation, use other than in accordance with the technical documentation, or misuse of the Software. The warranty only covers problems reported to Active Navigation during the warranty period or 30 days after. The customer will cooperate with Active Navigation in resolving any warranty claim. Active Navigation will use commercially reasonable efforts to remedy covered warranty claims within a reasonable period of time or replace the Software, or if Active Navigation cannot do so, it will refund to Customer the license fee paid. This is the customer’s exclusive remedy and Active Navigation’s sole liability for these warranty claims.
Disclaimer of warranties – Active Navigation disclaims all other express and implied warranties, including the implied warranty of merchantability and fitness for a particular purpose without limitation. The customer understands that the software may not be error-free and use may be interrupted.
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OpenText
Limited Software Warranty – OpenText (OT) warrants to Licensee that Software: (a) will be free of all known viruses at the time of first delivery; and (b) will perform substantially in accordance with its accompanying Documentation for 60 days from the date of first delivery. OT’s entire liability, and Licensee’s sole remedy, for each breach by OT of the warranty in (i) clause (a), is limited to requiring OT to deliver a replacement copy of the Software to Licensee free of known viruses; and (ii) clause (b) is limited to requiring OT to correct or work around the portion of the Software giving rise to such breach within a commercially reasonable time, failing which OT will refund all License Fees attributable to the portion of the Software giving rise to the breach.
Warranty Exclusions: The warranties do not apply to any breach caused by: (a) any change to the Software, except where OT made the changes through Support Software; (b) the Licensee’s failure to provide a suitable installation or operating environment for the Software; (c) use of the Software on or caused by software, firmware, computer systems, data, technology or a hardware platform not approved by OT in writing; (d) any telecommunications medium used by Licensee; (e) failure of Licensee or user to comply with the Documentation; or (f) failure of Licensee to report a warranty claim within the warranty period. OT does not warrant that the Software is error-free or will operate without interruption.
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Preservica
Preservica undertakes that the Services will be performed substantially in accordance with the Documentation and with reasonable skill and care and that any Deliverables will materially comply with any specification agreed in writing between Preservica, IQ Business Group, and the Client.
The undertaking shall not apply to the extent of any non-conformance caused by a Client Default.
Preservica shall use its reasonable endeavors to ensure that the Subscription Services meet or exceed the Service Levels but shall not be responsible for any failure to meet or exceed the Service Levels which is caused by a Client Default.
If the Services do not conform with the undertaking, Preservica will, at its expense, use all reasonable commercial endeavors to correct any such non-conformance promptly, or provide the Client with an alternative means of accomplishing the desired performance.
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Collabware
Collabware warrants that:
(a) it has the power, authority and capacity, and has received all necessary authorizations and approvals, to enter into these Terms, (b) it owns or has all rights in and to the intellectual property rights in Collabspace necessary to offer the Service, (c) Collabspace will substantially conform to the written description of functionality available at www.collabspace.com, (d) Collabware will take commercially reasonable steps to ensure Collabspace will be free of viruses, malicious codes and spy-ware throughout the term of these Terms, (e) Collabware will undertake commercially reasonable efforts to correct any material errors in Collabspace. Collabware disclaims all warranties, conditions, representations and warranties, however arising, whether express, implied, oral or written, as to Collabspace, including without limitation implied warranties of merchantability, fitness for a particular purpose and non-infringement, all to the maximum extent permitted by law.
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Exterro
Exterro warrants that during the Subscription, the Software will operate without a Defect that causes a material failure of Customer’s Production instances of the Software to perform in accordance with the Documentation. Customer’s exclusive remedy for breach of this warranty is for Exterro to correct or provide a work around for the Defect upon submission of a support ticket. If the Defect continues to cause a material failure in Customer’s Production instance of the Software without correction or work-around thirty (30) days after written notice to Exterro of a warranty claim, then Customer may terminate the affected Subscription and Exterro shall refund to Customer any prepaid Subscription Fees covering the remainder of the Subscription for the affected Software after the date of termination.
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Feith
Limited Software Warranty – Feith (FSS) warrants to Licensee that Software: (a) will be free of all known viruses at the time of first delivery; and (b) will perform substantially in accordance with its accompanying Documentation for 60 days from the date of first delivery. FSS’s entire liability, and Licensee’s sole remedy, for each breach by FSS of the warranty in (i) clause (a), is limited to requiring FSS to deliver a replacement copy of the Software to Licensee free of known viruses; and (ii) clause (b) is limited to requiring FSS to correct or work around the portion of the Software giving rise to such breach within a commercially reasonable time, failing which FSS will refund all License Fees attributable to the portion of the Software giving rise to the breach.Warranty Exclusions: The warranties do not apply to any breach caused by: (a) any change to the Software, except where FSS made the changes through Support Software; (b) the Licensee’s failure to provide a suitable installation or operating environment for the Software; (c) use of the Software on or caused by software, firmware, computer systems, data, technology or a hardware platform not approved by FSS in writing; (d) any telecommunications medium used by Licensee; (e) failure of Licensee or user to comply with the Documentation; or (f) failure of Licensee to report a warranty claim within the warranty period. FSS does not warrant that the Software is error-free or will operate without interruption.
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M-Files
M-Files warrants that during the applicable Subscription Period, the Software Service will conform, in all material respects, with the applicable Documentation. Upon written notice from Customer M-Files will, at no additional cost to Customer, and as Customer’s sole and exclusive remedy for breach of the foregoing warranty, provide remedial services within a reasonable time period. Customer will provide M-Files with reasonable assistance and information available to Customer for rectification of Error. This warranty shall only apply if the Software Service has been utilized by Customer in accordance with the applicable Order Form and the Agreement. M-Files is not responsible for correcting Errors caused by changes in, or modifications to, the operating characteristics of any computer hardware or operating system for which the Software or any part thereof is procured, nor is M[1]Files responsible for Errors that result from the use of the Software or any part thereof in conjunction with Third-Party Services or with hardware which is incompatible with the operating system for which the Software or any part thereof is being procured.
M-FILES DOES NOT REPRESENT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE SERVICE WILL MEET ALL CUSTOMER´S REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WARRANTY SET FORTH HERE IS M-FILES’ EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES AND UNDERTAKINGS. M-FILES EXPRESSLY DISCLAIMS AND EXCLUDES ALL OTHER REPRESENTATIONS, WARRANTIES, OR GUARANTEES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SOFTWARE SERVICE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE. M-FILES EXPRESSLY DISCLAIMS AND EXCLUDES ANY WARRANTY PERTAINING TO THIRD-PARTY SOFTWARE AND SERVICES
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RecordPoint
Record Point – Limited Software Warranty- RecordPoint (RP) warrants to Licensee that RP will deliver the Software so at to perform substantially in accordance with its accompanying Documentation for the first 60 days after first delivery (Warranty Period). RP’s entire liability, and Licensee’s sole remedy, for each breach by RP of the warranty, is limited to requiring RP to fix any known issues or correct or work around the portion of the Software giving rise to such issues within a commercially reasonable time, failing which RP will refund all License Fees attributable to the portion of the Software giving rise to the breach of contract which occurred during the Warranty Period.
Warranty Exclusions: The warranties do not apply to any breach caused by:
(a) any change to the Software, except where RP made the changes through Support Software;
(b) failure of Licensee or user to comply with the Documentation; or
(c) failure of Licensee to report a warranty claim within the Warranty Period. RP does not warrant that the Software is error-free or will operate without interruption.
Price Lists
01
Product Brands Pricing Index
